FAQ

WHAT ARE OUR CANCELLATION POLICIES ?

IF A TRIP IS CANCELLED ON OUR SIDE, WHETHER FOR REASONS OF INSTABILITY IN THE DESTINATION OR LACK OF TRAVELLERS, ALL YOUR MONEY WILL BE REFUNDED. WE WILL EVEN OFFER YOU THE POSSIBILITY OF ORGANISING YOUR TAILOR-MADE TRIP TO THE DESTINATION OF YOUR CHOICE.

WITH RESPECT TO A CANCELLATION OR CHANGE OF A RESERVATION BY A TRAVELLER, OUR REFUND POLICIES ARE AS FOLLOWS FOR ORGANIZED GROUP TRIPS:

-A PENALTY OF 10% OF THE PRICE IS CHARGED FOR A CANCELLATION MADE WITHIN 30 DAYS OF THE DATE OF RECEIPT OF THE DEPOSIT.
-A PENALTY OF 25% OF THE PRICE IS CHARGED FOR A CANCELLATION WITHIN 120 DAYS OF DEPARTURE.
-A PENALTY OF 50% OF THE PRICE IS CHARGED FOR A CANCELLATION MADE WITHIN 60 DAYS OF DEPARTURE.

FOR TAILOR-MADE TRIPS, THE POLICIES ARE AS FOLLOWS:

-A PENALTY OF 10% OF THE PRICE IS CHARGED FOR A CANCELLATION LESS THAN 30 DAYS BEFORE DEPARTURE.
-A PENALTY OF 50% OF THE PRICE IS CHARGED FOR FOR A CANCELLATION LESS THAN 14 DAYS BEFORE DEPARTURE.
-NO REFUND IS PROVIDED FOR A CANCELLATION LESS THAN 7 DAYS BEFORE DEPARTURE.

ANY CHANGES MUST BE SUBMITTED TO YOUR TRAVEL AGENT. VOYAGE GRAND V RETAINS ALL RIGHTS TO THE ACCEPTANCE OF A MODIFICATION REQUEST. BY HIRING VOYAGE GRAND V FOR TRAVEL RESERVATIONS, YOU GIVE ALL RIGHTS TO MAKE RESERVATIONS IN YOUR NAME. YOU UNDERTAKE TO RESPECT THESE RESERVATIONS AND HAVE NO RIGHT TO REQUEST A REFUND IF YOU HAVE NOT RESPECTED THIS COMMITMENT.
DUE TO EXCHANGE RATE VARIATIONS, VOYAGE GRAND V HAS THE RIGHT TO INCREASE THE PRICE IN THE EVENT OF A CHANGE OF MORE THAN 7% AFTER THE DATE OF RECEIPT OF THE DEPOSIT.

IS THERE AN IDEAL TIME TO BOOK MY PLACE ON A GROUP TRIP?

THERE IS NO BETTER TIME TO BOOK YOUR PLACE ON A GROUP TRIP. HOWEVER, THERE IS A DEADLINE AND A MAXIMUM NUMBER OF PLACES ON EACH OF THEM. SO, YOU MUST MAKE SURE NOT TO EXCEED THE DEADLINE AND NOT TO WAIT TOO LONG SO AS NOT TO MISS YOUR PLACE ON AN ORGANIZED GROUP TRIP.

IS THERE A DEADLINE AND HOW CAN I BOOK MY PLACE?

THERE IS INDEED A DEADLINE FOR BOOKING YOUR PLACE. AS AN INDICATION, THIS DEADLINE IS ALWAYS A MINIMUM OF THREE MONTHS BEFORE DEPARTURE. IT IS VERY OFTEN WRITTEN ON THE TRAVEL PAGE.
TO BOOK YOUR PLACE, YOU JUST HAVE TO PAY VIA THE PAYPAL PLATFORM OF OUR WEBSITE. TO MAKE A DEPOSIT OF ONLY 50%, SIMPLY EMAIL US TO RECEIVE A PAYPAL PAYMENT REQUEST.

WHO SHOULD OPT FOR A GROUP TRIP?

GROUP TRIPS ARE ACCESSIBLE TO ALL PEOPLE LOOKING FOR ADVENTURE AND NEW ENCOUNTERS. THE JOURNEY IS VERY OFTEN A QUESTION OF TIMING. IF YOU CAN AND WANT TO GO ON AN ADVENTURE, BUT YOUR FRIENDS CAN’T OR WON’T GO FOR “X” REASON, JUST JOIN A GROUP FOR A UNIQUE EXPERIENCE.

IS THERE A MINIMUM OR MAXIMUM NUMBER OF PLACES?

THERE IS A MINIMUM NUMBER OF PLACES TO FILL FOR A TRIP TO TAKE PLACE. THIS MINIMUM VARIES FROM 4 TO 8 PERSONS, A TRIP COULD BE CANCELLED IF THE MINIMUM IS NOT REACHED. THERE IS ALSO A MAXIMUM NUMBER OF PLACES FOR AN OPTIMAL GROUP TRAVEL EXPERIENCE. THE MAXIMUM VARIES FROM 12 TO 15 AND CANNOT BE EXCEEDED UNDER ANY CIRCUMSTANCES.

IS IT POSSIBLE TO MEET AN AGENT IN PERSON?

ABSOLUTELY! SOME AGENTS CAN ARRANGE AN APPOINTMENT AT A CAFÉ NEAR YOU DEPENDING ON YOUR GEOGRAPHICAL LOCATION. IT IS ALSO POSSIBLE FOR US TO ARRANGE A PHONE OR EVEN SKYPE APPOINTMENT.

WHAT ABOUT SURF LESSONS IN ORGANIZED GROUP TRIPS?

SOME OF THE TRIPS POSTED OFFER SOME SURF LESSONS IN THE ITINERARY. YOU WILL FIND THE INFORMATION IN THE DESCRIPTION OF THE PACKAGE AT THE VERY BOTTOM OF THE PAGE ON THE RIGHT. WE ONLY OFFER A FEW COURSES PER TRIP TO BEST PERSONALIZE THE EXPERIENCE. IF A STUDENT BECOMES VERY GOOD IN ONE DAY, HE OR SHE WILL NO LONGER NEED TO PAY FOR A TEACHER AFTERWARDS. THOSE WHO WOULD PREFER TO HAVE MORE CLASSES WILL HAVE THE OPPORTUNITY TO ADD MORE EVERY DAY. SURF RENTAL IS INCLUDED ON ALL SURF LESSONS.

IF I AM ALONE, SHOULD I OPT FOR DOUBLE OR MULTIPLE OCCUPANCY?

DOUBLE OCCUPANCY IS SUGGESTED FOR COUPLES WHO WOULD LIKE A MINIMUM OF PRIVACY THROUGH THEIR STAY. MULTIPLE OCCUPANCY IS DONE IN DORMITORIES OR DOUBLE OCCUPANCY DEPENDING ON THE SUPPLIERS SINCE THE SUPPLIERS HAVE DIFFERENT STRUCTURES AND PROCESSES.

ARE AIRLINE TICKETS INCLUDED?

AIR TICKETS ARE ONLY VERY RARELY INCLUDED IN THE PRICE OF TRAVEL. YOU CAN FIND THIS INFORMATION ON THE PACKAGE CARD OF EACH TRIP. IF IT IS NOT INDICATED THAT AIRLINE TICKETS ARE INCLUDED, THEN THEY ARE NOT. YOU WILL THEREFORE HAVE TO BOOK YOUR TICKETS SEPARATELY FROM THE TRAVEL PACKAGE. IT IS YOUR RESPONSIBILITY TO BOOK FLIGHTS TO THE RIGHT DESTINATION ON THE RIGHT DATES. THE GRAND V TRAVEL TEAM CAN ALWAYS OFFER THIS EXTRA SERVICE TO FACILITATE THE WORK.

WHY ARE AIRLINE TICKETS NOT INCLUDED?

AIRLINE TICKETS ARE ONLY VERY RARELY INCLUDED IN THE PRICE OF TRAVEL SINCE WE WANT TO OFFER OUR CUSTOMERS MAXIMUM FREEDOM. THEY CAN BOOK THESE WITH THEIR CREDIT CARD TO BENEFIT FROM INSURANCE OR POINTS OF ANY KIND, OR EVEN BOOK WITH MILES OF AIRMILES FOR EXAMPLE. IT IS ALSO EASIER FOR ALL TRAVELLERS TO CUSTOMIZE THEIR TRIP BY CHOOSING THEIR ARRIVAL AND DEPARTURE DATES. A TRAVELLER COULD EVEN ARRIVE FROM OUTSIDE MONTREAL, ENJOY THE GROUP TRAVEL EXPERIENCE FOR A FEW WEEKS, AND HEAD BACK TO ANOTHER DESTINATION!

IS THERE A MINIMUM AGE REQUIRED TO PARTICIPATE IN A GROUP TRIP?

THE MINIMUM AGE IS 18 YEARS OLD. WE ACCEPT TRAVELLERS 16 YEARS OF AGE AND OLDER ON CONDITION THAT THEY HAVE A LETTER FROM A NOTABLE SIGNED BY THE TRAVELLER’S PARENTS OR GUARDIANS ALLOWING THEM TO TRAVEL WITH OUR TEAM.

Go top